Shipping & Delivery
HOW MUCH IS DELIVERY?
- Free Standard Shipping: 12-25 working days
- DHL/FedEx Express Shipping: 5-10 working days $10
- Fully tracked from end to end
HOW LONG IS DELIVERY?
If your item is in stock, please allow 1-3 business days to process your order once payment is received and cleared.
If you choose the express shipping option, you will receive your order within 5-10 working days with DHL or FedEx.
However, please notice that you will not receive the shipping cost back, when you return your package. And make sure that you know that import duties and taxes are most likely to be cashed when using DHL / FedEx
Any delivery date specified by us is a best estimate only and Blvck Drip will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, Drippy Amsterdam does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery frame.
Please note the Delivery time = processing time + shipping time.
*For Free Standard Delivery, some countries take longer due to customs clearances and you should allow up to 28 days depending on the country. Please see below for the maximum delivery days for each country to see when you should inquire and raise a ticket with us.
CAN I CHANGE OR CANCEL MY ORDER?
You can change or cancel your order within 12 hours of placing your order.
Please send us your cancellation change or request within 12 hours of ordering.
Once your order has been sent out, your order cannot be changed or cancelled; please double check before placing your order.
DO I PAY CUSTOMS FEES?
Normally, orders using standard shipping will not be charged custom fees. Express delivery services usually require customs fees.
Whilst we always try to minimise customs fees for our customers, this is out of our control and varies from country to country.
I ENTERED THE WRONG ADDRESS IN MY SHIPPING DETAILS, CAN I CHANGE IT?
If you have accidentally entered the wrong shipping address, please contact us immediately (within 12 hours) to change your details. If you item has already been shipped we CANNOT change or re-route your product and you will NOT be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.
HOW CAN I TRACK MY ORDER?
Please wait 3-6 days for tracking to update. All orders are shipped via Royal Mail and you can track your order via the Royal Mail website.
WHERE IS MY ORDER?
Once you have received your tracking number, please use the tracking number to track your parcel. Rest assured that once it has been shipped, you will receive the parcel within the estimated delivery period. (Please give international standard delivery up to 28 days due to customs).
(Your order may be shipped separately. We have a factory in China and a warehouse located in the UK. We usually ship from China or the United Kingdom.)
MY ORDER HAS BEEN DELIVERED BUT I HAVE NOT RECEIVED ANYTHING, WHY?
Please contact us immediately. Your parcel might be in a mailbox or with your local courier because of a delivery re-attempt or it may have been sent back because there was no one at home.
CAN I RETURN MY ITEM(S)?
We offer a 30 day returns policy. Please contact us within 30 days of receiving your item with your order number and a brief explanation of why you are returning the goods.
We do not refund shipping fees for returns.
Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty.
CAN I EXCHANGE MY ITEM(S)?
We offer a 30-day exchange, please contact us within 30 days with your order number, which colour/size you want to exchange for.
We will then give you an appropriate shipping address. We do not refund shipping fees for exchanges.
POSTING YOUR RETURN OR EXCHANGE
Please keep your proof of postage in case your parcel gets lost in transit. We recommend you choose a tracked service.
If you are an international customer, please mark the parcel as ‘returned goods’ with a value of $0 otherwise we are unable to accept the parcel.
Parcels will be processed 1-5 working days of receiving the return/exchange. Please email us at firstname.lastname@example.org if you have not received a notification after the processing time with proof of postage to ensure a swift exchange or refund.
HOW DO I CONTACT BLVCK DRIP?
Please email us at email@example.com.
A customer service representative will respond to you within 24 hours.
Our Wear & Tear Policy / Metal Allergy & Sensitivity
Here at Blvck Drip we take our products very seriously. We test all our items to ensure that our materials to ensure longevity. That being said, all plated jewellery including sterling silver will tarnish overtime. To extend the life of the jewellery, it’s definitely best to give them occasional breaks and to keep them away from any moisture; this includes sweat, lotion, sunblock and perfumes. Please do not wear your jewellery in the shower or when washing your hands. It is very important to keep your jewellery away from chemicals / hand creams. Place them in the Iced London dust bag to prevent oxidisation. All fashion jewellery will experience normal wear and tear over time. Before purchasing, please read Jewellery Care for more information.
IMPORTANT: If you have highly sensitive skin, we advise caution to anyone wearing any kind of metals on their skin for prolonged periods. If you are aware that you have sensitive skin and are prone to reactions or have had green skin tarnishing before we advise you not to purchase fashion jewellery and we take no responsibility or lbility for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual’s allergies and sensitivities.
All gold plated rings will have traces of copper as this contributes to the colour (Yellow Gold and Rose Gold). Some of our jewellery are copper based. The metal composition will be stated in the product page, please read it carefully before purchasing.
If yours hands are high in acidity, you may experience some oxidisation (slight greening). (Please note that another culprit is the chemicals present in hand cream which can react with your jewellery). This is common with even the finest jewellery. If this is the case for you, you may wish to go for Sterling Silver jewellery instead or Solid Gold jewellery. Alternatively, you can prevent oxidisation by adding a layer of clear nail varnish or polymer coating inside the ring. Please read our Metal Sensitivity Guide for more information.
If you have any questions regarding any of our materials please contact us before purchasing and we would love to help.
WILL YOUR JEWELLERY TURN MY FINGER GREEN?
This entirely depends on each individual. Please read our Metal Sensitivity Guide to find out why your fingers could turn green and what you can do to prevent it.
#B L V C K D R I P
THE CRAFT ON SUSTAINING A FRESH OUTFIT IS THE SOUL OF OUR BRAND. COMPLEMENT YOUR LOOK WITH A FLEX PIECE.